ITIL TOGAF BASED
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ITIL TOGAF BASED
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Información del curso
Curso
Distancia
Descripción
Personas responsables en algunas disciplinas de gestión de los siguientes procesos: gestión de eventos, gestión de incidentes, gestión de problemas, gestión de solicitudes, gestión de operaciones de TI
Temario
SESIÓN 1
Definition and Goals of ITIL
Introduction to TOGAF and ITIL Development
Metamodel of Key Concept of ITIL
SESIÓN 2
Applying TOGAF for ITIL
IT Service Managament Capabilities
ITIL Maturity Model
SESIÓN 3
Infraestructure Architecture Management, Requirements and Desing
Integrating CMDB and EA Repository
SESIÓN 4
Links between ITIL and COBIT, SOA, BPM, MDM, SCM, ECM, ISO 38500
Practical Workshop
Definition and Goals of ITIL
Introduction to TOGAF and ITIL Development
Metamodel of Key Concept of ITIL
SESIÓN 2
Applying TOGAF for ITIL
IT Service Managament Capabilities
ITIL Maturity Model
SESIÓN 3
Infraestructure Architecture Management, Requirements and Desing
Integrating CMDB and EA Repository
SESIÓN 4
Links between ITIL and COBIT, SOA, BPM, MDM, SCM, ECM, ISO 38500
Practical Workshop
ITIL TOGAF BASED
Itehl Consulting
Campus y sedes: Itehl Consulting
Itehl Consulting
(Distrito Federal)