Working across cultures

Descripcion:

Thrown by cultural differences? Unsure how to bridge the cultural divide? Having difficulty communicating in a global environment, especially at a distance?

With international mergers, acquisitions and globalization changing how companies operate, the ability to work effectively across cultures has become a critical skill in business today.

This program will give you the tools and techniques to better understand other cultures and take differences into account. You will gain insight into why others behave the way they do. Figure out why messages that are clear to you may seem vague and unfocused to others. And discover how to communicate effectively, especially at a distance.

By helping you to "decode" other cultures, you will begin to accept cultural differences and increase your effectiveness.

How You Will Benefit:

• Recognize the potential traps and opportunities of working in a cross-cultural context
• Understand the influence of culture on individuals: how they work and communicate
• Factor in the role trust plays in different cultures
• Identify cultural communication preferences and take these into account
• Refine how you communicate by phone and email, especially at a distance, and increase your effectiveness
• Determine the key skills and capabilities that come into play in a global environment
• Discover how to upgrade these critical skill sets
• Enhance your performance when it comes to managing projects, overall management and negotiations
• Reduce stress and improve delicate relationships
• Improve your leadership skills and your ability to head up an international team

Who Should Attend:
Senior management, managers, project managers and executive-level members of cross-cultural teams.



Alcance organizacional
Estratégico (Directores y Gerentes Senior o Regionales)

What You Will Cover:

• Analyzing the impact of culture and how it influences your values and behavior
  • Understanding the value and inherent difficulties of working in a global environment
  • Understanding the Iceberg Model and how your behavior reveals your deepest values
  • Determining your own cultural profile and how it influences you
• Taking cultural preferences into account
  • Understanding how goals and objectives vary across cultures
  • Gaining insight into how our ways of working within hierarchies vary
  • Exploring the key competencies for working cross-culturally and discovering how to improve these skills
• Building effective communication strategies for various cultures
  • Understanding how different cultures perceive trust and how to build it
  • Determining the best ways for communicating at a distance according to the cultures involved
  • Using active listening and empathy to communicate effectively